One of the largest US TV networks that deal with major news and sports channels.
Over the past few decades, news and sports broadcasting has evolved rapidly and the challenge to meet and comply with FCC regulations on closed captions, that evolved in 2017, has been ever-growing. In addition to the existing responsibility of adding captions to repurposed broadcast content, news and sports broadcasters, under a new mandate, were also faced with the challenge of inserting highly accurate captions to their assets within 12 hours from the time of the actual broadcast. Considering the increased user consumption of highlights and montages over the Internet, this became an onerous task.
In light of the FCC’s increased focus on enforcement, the company is required to be in compliance with all applicable requirements, which includes the returning of captions in a shorter time frame in spite of a volume increase. Violation of regulatory requirements finds the company liable for a penalty. High volume hiring of full- time captioning employees could be expensive and would be ineffective in terms of employee utilization as the requirement is seasonal. Recruiting freelancers could be a viable option in terms of cost, but could at times have a negative effect on output quality and service reliability. By leveraging artificial intelligence to automate the process, industry players are benefited in terms of cost, time, and resources.
Efficiency gains leading to a significant increase in output per individual captioner.
Among the many players, what makes Digital Nirvana’s captioning service different? While turnaround, cost, quality, service reliability, etc. are all key factors, the major differentiator would be the ability to convert the process as a solution than just a part of a service. Asset retrieval closed caption generation, and the provision of timely and quality output is a part of the Digital Nirvana solution. The ability to precisely understand customer requirements, recommend and work with the customer to ensure that the solution best fits their needs made Digital Nirvana the preferred solution provider for this customer.