Digital Nirvana

Media Services

With a strong track record and over two decades of experience, we serve top media companies, podcast providers, and entertainment networks with comprehensive and affordable media accessibility solutions with flexible turnaround options.

Our hybrid approach, blending technology and expertise, ensures compliance with industry standards and meets diverse client needs globally.

Our Services

Welcome to our Media Services platform! Our comprehensive suite of solutions is designed to empower media broadcasters with accurate captioning and translation.

1.Closed Captioning:

We provide cloud-based closed captioning solutions for various types of content, including live broadcasts, pre-recorded TV shows, online videos, sports events, corporate sessions, lectures, and more. Our services utilize advanced speech-to-text technology powered by machine learning, combined with the expertise of experienced captioners. This ensures that we deliver accurate and compliant captions to our customers in an efficient manner.

2. Subtitling:

Our globally distributed team is highly skilled and proficient in multiple languages, allowing us to provide subtitles in over 20 languages with flexible turnaround times. Our proprietary software, Trance, streamlines the process by automatically assigning files based on skill sets, and our dual-pane captioning window simplifies the service with minimal human intervention.

3. Live Captioning:

We offer Live Captioning Services that meet rigorous industry standards, guaranteeing exceptional quality even in challenging audio conditions or accents. Our team consists of highly skilled professionals who are dedicated to delivering excellence. We employ an enterprise-level workflow, supported by a specialized technical and operations team, which ensures efficient, effective, scalable, and reliable processes.

4. Translation:

Our translation services refer to professional language services that involve the conversion of written or spoken content from one language to another. These services are provided by skilled translators who are fluent in both the source and target languages. Translation is essential for businesses, organizations, individuals, and governments to communicate effectively across language barriers and reach a global audience.

5. Caption Conformance:

In addition to our services in closed caption creation, subtitling, transcription, and translation, our skilled and adaptable team is also capable of providing caption conformance services as per our client’s specific needs. We ensure adherence or compliance of caption files to specific standards or guidelines, ensuring they are accurate, synchronized, and accessible for a wide range of audiences who prefer to read the content while watching videos.

6. Field Field/Aired Show Transcription:

We have been at the forefront of Automatic Speech Recognition (ASR) technology since 2005, enabling us to provide high-quality transcriptions directly from live performances. We are pioneers in this field and offer transcription services in various industries such as finance, healthcare, law, technology, broadcasting, and media & entertainment.

7. Lecture Captioning Services:

Discover the Future of Inclusive Learning with Our Advanced Lecture Captioning Service. We specialize in providing high-quality captions for educational videos, ensuring effortless access to recorded seminars and lectures, and allowing students the flexibility to engage at their convenience. Our comprehensive captioning solution enhances discoverability through accurate subtitles, transcripts, and video tagging, streamlining the process of finding specific lessons within lectures. Embrace accessibility and inclusivity while empowering students with enriched educational content.

Why us?

Account Management: Dedicated Account Managers to assist you in reviewing your account usage and providing regular updates on project Service Level Agreements (SLAs)

Customization: At our media service, we prioritize your unique requirements by providing scalability, flexibility, and a wide range of customization options. We understand the importance of tailoring our offerings to meet your specific needs, ensuring a seamless experience that aligns perfectly with your business objectives. With us, you have the freedom to create a personalized solution that optimizes your operations.

Data Security & Archival: We prioritize data security and offer reliable customer asset archival. With advanced encryption, robust access controls, secure data transfer, and comprehensive auditing, your data remains protected. Our archival solution ensures compliance, easy retrieval, and long-term preservation, safeguarding your valuable assets. Trust us to secure your data and preserve your assets with confidence.

Versatility: Our services cover a wide range of content types, including live broadcasts, pre-recorded TV shows, online videos, sports events, corporate sessions, and lectures. This versatility makes our solutions suitable for a diverse range of industries and scenarios, meeting the captioning needs of various clients.

Cloud-Based Solution: Being a cloud-based service, our platform provides accessibility and convenience to customers. They can access the captioning services from anywhere with an internet connection, eliminating the need for local software installations or hardware.

User-Friendly Interface: Our flexible workflow and secure REST API-based data transactions make it easy for users to submit job requests, upload media files, preview and export transcripts, and generate captioning files. This user-friendly interface streamlines the captioning process, enhancing convenience for your customers.

Multilingual Capabilities: We offer multilingual captioning services for over 30 languages, enabling our customers to engage with audiences from different linguistic backgrounds Direct Translation Approach: Unlike traditional methods that rely on intermediate translations, your direct translation approach ensures a more relatable and localized output. This results in high-quality subtitles that resonate better with the target audience.

Fast Turnaround Time: Our streamlined captioning and subtitling processes enable us to provide quick turnaround times, allowing our customers to meet their deadlines and stream their content on schedule.

24*7 Customer Support: We provide seamless support day and night with our 24*7 customer assistance team.

Robust Technology and Contingency Plan: The use of robust technology and a contingency plan ensures uninterrupted information flow during live events, even in the face of unexpected technical glitches. This reliability minimizes the risk of disruptions and data loss.

Case Study

Overview:

Headquartered close to Hollywood and operating globally, this media services company specializes in end-to-end processing and packaging of media assets for distribution on various platforms, including OTT and broadcast. Serving some of the world’s largest media and broadcast companies, their commitment to uncompromising quality is paramount.

Recognizing that viewer experience is the key to success in today’s competitive landscape, this customer of ours dedicates substantial resources to ensure their clients receive high-quality outputs well within their time-to-market goals.

Business Challenge:

The customer, as a media services provider, encountered difficulties in handling the captioning of extensive volumes of media content due to the management of multiple caption-generation vendors on a global scale. This situation resulted in administrative complexities related to job assignments, monitoring timely delivery, and ensuring adherence to stringent quality standards. Meeting customer-defined style guides and maintaining high-quality closed captions were crucial to prevent viewer dissatisfaction and avoid delays in time to market.

After extensive evaluation, this media-processing powerhouse chose our in-house experts to provide turnkey closed captioning and conformance services for all of its content, eliminating the need to work with multiple vendors. By leveraging our in-house experts and advanced cloud-based technology, the customer can now streamline their captioning process and eliminate the need for multiple vendors. Our dedicated team of language and content specialists, proficient in over 30 languages, ensures the generation of highly accurate transcripts, captions, and text translations with rapid turnaround times.

How it Works:

The implementation involves a customized portal where the customer transfers their media files for captioning. Our workflow automatically classifies each file based on language, expected output, and customer style guides. Utilizing speech-to-text generation and professional transcriptionists, we guarantee flawless transcripts. The workflow then employs AI algorithms to split the transcript into captions, adhering to the customer’s style-guide requirements. Our captioners then perform meticulous reviews and corrections for optimal user experience, with subsequent automatic quality checks and generation of the final output in the form of a sidecar file.

Quality Assurance:

Our captioning service incorporates extensive quality assurance measures, including human curation and AI-based checks. These stringent processes eliminate the need for the customer’s quality assurance operation. Our system conducts post-delivery audits to continually monitor and enhance the quality of deliverables, ensuring customer satisfaction. In summary, our comprehensive captioning solution offers efficiency, accuracy, and a superior user experience for the media-processing powerhouse.

Results:

Since its deployment in August 2021, we have achieved remarkable success in delivering captions that meet customer requirements and adhere to the desired turnaround time of 24 to 48 hours. By leveraging technology-aided workflows and employing highly experienced captioners, we have consistently surpassed customer expectations in terms of output quality, delivery time, and the ability to accommodate rush orders and change requests.

With round-the-clock operations and a dedicated customer support team, we have not only met but exceeded customer expectations. The company’s well-defined processes and efficient operations have allowed the customer to reallocate their personnel to more critical functions, saving valuable time previously spent on vendor management, project monitoring, and quality control.

Our exceptional ability to scale up its operations and consistently deliver high-quality output within tight time constraints has attracted a diverse range of prestigious clients. This growth can be attributed to our unwavering commitment to accuracy, quality, and timely delivery. By prioritizing these core principles, we have established ourselves as a trusted partner in the industry and have become the preferred choice for many marquee clients.