By Vishnu Beri, Co-founder & COO, Digital Nirvana
Here at Digital Nirvana, our first priority is to offer world-class customer service and support, which is why we’ve launched a new customer satisfaction program.
Our customer satisfaction program is designed to give our clients a voice, and allows us to gain valuable feedback about which services are delighting customers, what new technologies they would like to see developed, and any areas that we can improve on. We’ve recently created several new technologies as a direct result of customer feedback, such as the new features of MonitorIQ Version 3.2 and the launch of our multiple language media analysis service, and look forward to developing more new technologies based upon the customer input we receive with this program
The program will measure customers satisfaction after the sale as well as post-installation, and will measure ongoing satisfaction with service and support, invoicing, billing and product enhancements. We’re creating disciplined, proactive response processes that effectively escalate and resolve customer issues in a timely and effective manner. As we invest in our support personnel, training, technology and support infrastructure, we plan to measure customer satisfaction at every stage of a customer’s lifecycle with Digital Nirvana.
Digital Nirvana is dedicated to offering high quality support that surpasses the industry standard. To our customers, we encourage you to give us your feedback when you receive our survey invitation. Your opinions matter to us, and your input will help us to serve you better.